Are your parts new or used?

We offer a mixture of used and new products on our website, for TV parts, those are salvaged from broken TVs and thus are in used condition.

For all other products we offer, they are in new condition or however they are described on our website, so please check the condition tab for more information

All parts also carry a 28 days guarantee, if somehow a part arrives faulty you’re entitled to a full refund/ part exchange, whichever best suits you.

Are you parts tested?

YES. Tested and working.

Methods of payment?

You can pay for your item using your PayPal, Debit or Credit card via our payment processor Stripe who is SSL protected and certified.

Do you store my payment information?

We do not store any of your payment information, our site generates us a transaction ID and a partial card number is stored within the transaction ID so that you have the ability to see which card you used to pay. All your details are safe and secure and our site is SSL protected.

Am I safe paying online?

With us, YES! We pay for a ‘Secure Sockets Layer’ otherwise known as ‘SSL’:

“This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate.”

This making sure all your information is safe and secure, all our payment gateways are secured.

Can I track my item?

Yes, all our couriers provide a tracking number to your purchase.

How long doe it take to get to me?

Shipping times can vary based on the shipping method chosen.

If you’re in the UK and you order your board before 3:30pm the part will be with you the following day. Outside of the UK customers can expect delivery within a few working days.

How much does it cost to send to my country?

We offer free shipping on purchases over £10 and we ship using our best shipping methods, we use Royal Mail 1st class for our lower value items and use Royal Mail 48 Tracked services for a tracked service and a peace of mind.

We offer faster for more urgent purchases using our Royal Mail Special 1pm service when you need that part the next day (please note that choosing this service on Friday would get delivered the next Monday/working day).

What courier do you use?

Royal Mail & EVRI.

In case of unlikely problem with the item please contact us before requesting a return.

Any problems, Please use our Contact us form to arrange a return request, which will be handled by our customer service. Please note that most issues can be resolved by contacting us.

Return is accepted within 30 days after the buyer’s receiving the item.

If you are not completely satisfied with your purchase, you may return it to us for a prompt exchange or we will refund your payment.

Please understand that there is a 10% restocking fee for a returned item, that would cover our cost of shipping and handling. Buyer is responsible for shipping costs incurred shipping products back.